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Support Services

service3Deploying business critical systems and solutions isn’t enough. You need to ensure that they are continually maintained to the standards you need them to run your business processes effectively.

At Bytes Communication Systems we provide a comprehensive set of services to ensure the long-term success of your business critical solutions.

Following a three-step process: Plan – Build – Run. Bytes Communication Systems can offer a myriad of solutions and services to ensure proper functioning of your deployed systems.

service2Step One – Plan
Let Bytes Communication Systems help you with the Consult and Design aspects of your system requirements. Our team of dedicated experts are able to map technology to your business needs through the following services…

  • Solution Feasibility
  • Network and Solution Audit
  • IP Migration Strategy
  • Network and Solution Design
  • Security
Our dedicated solution architects receive the most up-to-date global training, ensuring that they are abreast of the latest technology enhancements made on a daily basis. With international certification and global technology partners Bytes Communication Systems offers you best of breed technology and communication solutions with a proven track record – tried and tested by the world’s top organisations.

Step Two – Build
The next step in your solution architecture is to Integrate and Deploy. A step we are well versed with through our ability to offer…

  • Project and Programme Management
  • IP Migration
  • Application and Solution Integration
  • End-user and Administration Training
Let us help build and deploy your business solutions by first stress testing them in our product integration centre. Our committed team of certified project managers will ensure that your solution endures factory acceptance testing, and that your chosen technology won’t let you down in the long run. With change control management and specialised end-user training we will also guarantee that the process from integration to deployment is seamless, and that your business owners and users are involved in the entire process.

Step Three – Run
Are your deployed systems working optimally? Let us Operate and Maintain these by way of the following services…

  • Software Maintenance and Evolution Assurance
  • Service Level Agreements
  • Help Desk
  • Network Management via our NOC

Once deployed, we won’t leave you high and dry. Our National Contact Centre and Network Operations Centre is available to Southern and South African customers 24/7/365, as is our Product Repair Centre. In addition, with international SE certification you can be sure that your systems are maintained to global standard. Our tailor-made SLA’s and client customised Managed Services offerings are designed to meet your exact needs, while keeping us in tune with your business needs. Don’t wait months for international shipment of product - our national warehousing and logistics centre will ensure that faulty or damaged equipment is replaced immediately.
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