The Alcatel-Lucent OmniTouch Call Center Office is designed for small enterprises and runs on the Alcatel-Lucent OmniPCX Office. This simple, all-in-one solution is designed to enhance customer relationship management and grow with the company's needs.

The solution includes:

• Automatic Call Distribution (ACD), which is fast and easy to install and configure
• Monitoring and statistics, including a supervisor application and a statistics application
• Agent assistant, a user-friendly interface that allows each agent to access the various functions needed for his activity

Benefits

• Improved quality of service and optimized use of company resources
• Easy call management directly from the agent's computer screen
• Enhanced visibility of agent performance and improved financial management

Features

• Automatic call distribution with advanced call queuing mechanisms
• Agent assistance application including session control and personal statistics
• Supervisor console for group and agent monitoring and management
• Statistics manager applications

Technical Info

Agent Assistant

• CPU Pentium 500 Mhz
• RAM: 64 MB
• Disk space: 50 MB
• OS: Windows® NT4 SP6, Windows® 2000 SP4 or Windows® XP Ethernet board

Supervisor Console

• CPU Pentium 500 Mhz
• RAM: 64 MB
• Disk space: 50 MB
• OS: Windows® NT4 SP6, Windows® 2000 SP3 or Windows® XP Ethernet board

Statistic Manager

• CPU Pentium 500 Mhz
• RAM: 64 MB
• Disk space: 50 MB and 500 MB for one year statistics
• OS: Windows® NT4 SP6, Windows® 2000 SP3 or Windows® XP Ethernet board